Terms and Conditions

These Terms and Conditions ("Terms") govern the relationship between ARTURSITSUPPORT LTD ("the Company", "we", "us") and any individual or entity ("Client", "you") that accesses our website at artursitsupportltd.co.uk or engages our IT support services.

By using our website or requesting our services, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you disagree with any part of these Terms, you must cease use of our services immediately.

1. Scope of Services

ARTURSITSUPPORT LTD provides a range of IT-related services, including but not limited to technical support, hardware troubleshooting, software installation, and network maintenance. The specific details of the service to be provided will be outlined in a separate Service Level Agreement (SLA) or a written quote/invoice.

2. Client Obligations and Data Security

A. Access and Cooperation

The Client must provide our technicians with all necessary access (physical or remote) to systems, passwords, and documentation required to perform the services. Delays caused by lack of access may result in additional charges.

B. Data Backup Responsibility

Crucial: While we take every precaution during our work, it is the Client’s sole responsibility to ensure that all data is fully backed up before any work commences. ARTURSITSUPPORT LTD shall not be held liable for any loss of data, files, or software during the provision of technical support.

3. Fees and Payment Policy

A. Billing and Invoices

All services are billed at the rates agreed upon at the time of booking. Invoices are issued upon completion of the work or on a recurring basis for ongoing support contracts.

B. Late Payments

Payment is due within 14 days of the invoice date unless otherwise specified. We reserve the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate and to suspend all ongoing services until the balance is cleared.

4. Intellectual Property Rights

Other than the content you own, under these Terms, ARTURSITSUPPORT LTD and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted a limited license only for purposes of viewing the material contained on this Website.

5. Confidentiality

Both parties agree to treat all business information, technical data, and trade secrets obtained during the term of service as strictly confidential. We will not disclose your business data to any third party except as required by law or to fulfill our service obligations.

6. Limitation of Liability and Indemnity

In no event shall ARTURSITSUPPORT LTD, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of our services. We shall not be liable for any indirect, consequential, or special liability (including loss of profit or business interruption).

You hereby indemnify to the fullest extent ARTURSITSUPPORT LTD from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

7. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Services will immediately cease.

8. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of England and Wales, and you submit to the non-exclusive jurisdiction of the state and federal courts located in United Kingdom for the resolution of any disputes.

9. Contact Information

If you have any questions regarding these Terms and Conditions, please reach out to us using the details below: