Privacy Policy

At ARTURSITSUPPORT LTD, accessible from artursitsupportltd.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ARTURSITSUPPORT LTD and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. General Data Protection Regulation (GDPR)

We are a Data Controller of your information. ARTURSITSUPPORT LTD legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• ARTURSITSUPPORT LTD needs to perform a contract with you.
• You have given ARTURSITSUPPORT LTD permission to do so.
• Processing your personal information is in ARTURSITSUPPORT LTD legitimate interests.
• ARTURSITSUPPORT LTD needs to comply with the law.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

A. Contact Information

When you contact us directly or register for our services, we may ask for your information, including items such as name, company name, address, email address, and telephone number.

B. Technical Support Data

In providing IT support, we may process technical data such as IP addresses, device identifiers, and system logs to diagnose and resolve technical issues.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our website.
• Communicate with you, either directly or through one of our partners, for customer service or support.
• Send you emails related to your service orders or inquiries.
• Find and prevent fraud.

4. Log Files and Analytics

ARTURSITSUPPORT LTD follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

As a resident of the United Kingdom, you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. You have the right to:

• Access, update or delete the information we have on you.
• The right of rectification (if info is inaccurate).
• The right to object or restrict processing.
• The right to data portability.

7. Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us: